To reduce call wait times, the PACER Service Center (PSC) urges users to contact the PSC only when necessary.

You do not need to contact the PSC:

• To reset your password. Users with CM/ECF-level filing access (e.g., filers and interested parties) whose account search status becomes inactive due to search inactivity now are able to reset their own password without contacting the PSC.
• To file with an inactive search status. Users with CM/ECF-level filing access can file even if they have an inactive search status. They still must contact the PSC if their account has been deactivated due to six months of inactivity.
• If you receive a Multi-Factor Authentication (MFA) enrollment prompt. You can enroll on your own by following the steps outlined on the MFA Tips and Resources page. Support from the PSC is not required for enrollment.
• If you do not receive an MFA enrollment prompt. You do not need to take any action as to MFA until you receive a prompt.

You do need to contact the PSC:

• To reactivate your PACER search status if your account has been deactivated.

PACER is maintained by the Administrative Office of the U.S. Courts in Washington, D.C., and not by the U.S. District Court for the Northern District of Georgia.