ECF Access FAQs

  • Why am I receiving an invalid login/password message?

    This situation is usually due to that fact that user is trying to use a login/password associated with a different court, or has mis-typed their login and/or password.  When you first recieve this message, stop and ensure you have the correct login and password.  Also ensure that you are entering the correct upper and lower case characters. ECF Filing user login names are four lower case characters followed by four digits. The password will be a mix of upper and lower case characters, digits, and special characters.

  • How do I change the email address associated with my ECF filing account?

    Log into the system with your ECF filing login and password.  Under Utilities, select the option Maintain your E-mail Information.  On the right-hand side of the screen will be all email addresses listed for this account.  Click on the email address you want to update and the left-side of the screen will populate.  At the top of the left-hand section, modify the email address as needed.  When you have finished with the modifications, click on Submit All Changes.

  • How do I obtain an ECF filing login/password?

    A CM/ECF login and password are automatically issued during the admission process when an attorney is admitted to the Northern District of Georgia bar or granted admission to practice pro hac vice.  However, if you do not have a login and password and you:  (1) were permitted to practice in multi-district litigation pending in this Court without completing the standard pro hac vice application form or (2) registered to the bar of this Court or moved to appear pro hac vice prior to July 1, 2013 and have never been issued a login and password, then you must click here to register for a login and password.

  • How do I change my ECF filing password?
    • Once logged in, go to "Utilities" on the dark blue tool bar.
    • Click on "Maintain Your Login/Password" in the "Your Account" section.
    • Highlight the row of asterisks in the password box and type your new password in their place. You must select a password of at least eight characters in length. The password must also contain both upper and lower case characters and a digit or a special character, for optimum security.
    • Click on "Submit" at the bottom of the page.

    To change your PACER password, click here to access the Account Information section of the PACER web site.

  • What should I do if I have lost or forgotten my ECF filing login and/or password?

    You are able to retrieve the login ID and reset your password by following the link below.   You must know the primary email address assigned to the account.  You will be prompted to input the primary email address for the account.  If the email address entered belongs to a unique account, then an email will be sent to the primary email address containing the login ID as well as a link to reset the password.  Follow the link in this email and input your new password twice and submit.  You may then use the login ID and your new password to log into ECF. Click here to reset your password.

  • After multiple unsuccessful attempts to log into ECF, I now receive a message that my account is locked. What should I do?

    You can remove the lock from your account and reset your password by following the link below.   You must know the primary email address assigned to the account.  You will be prompted to input the primary email address for the account.  If the email address entered belongs to a unique account, an email will be sent to the primary email address containing the login ID as well as a link to reset the password.  Follow the link in the email and input your new password twice and submit.  You may then use the login ID and your new password to log into ECF. Click here to reset your password.

  • What is the difference between my PACER login and my ECF filing login?

    Your PACER login and your ECF filing login will provide you with different options in the menu bar.  When you log into ECF with your PACER login, you will not receive the Civil and Criminal options on the blue menu bar at the top of the page.  This is because PACER is for viewing case data.  It does not provide access to file electronically. 

    Your ECF filing login, which begins with the first four letters of your last name in lower case, provides you with access to the Civil and Criminal menu options to electronically file pleadings.  If you attempt to view case data after logging into ECF with your filing login, you will be prompted for a PACER login and password (for billing purposes).

  • How do I get my free copy of newly filed documents?

    Attorneys of record receive one free electronic copy of all documents filed electronically. Registered attorneys will receive an email message containing a hyperlink to the document filed. Use the hyperlink to view the document. The hyperlink will expire after the earlier of these two events: the first use or 30 days. Any time that same hyperlink is accessed after it has expired, the user will be asked for a PACER login and will be charged to view the document. All users are advised to print or save the document during the initial viewing period in order to avoid future charges. Notices are sent from the address ganddb_efile_notice@gand.uscourts.gov and users are urged to update their spam software accordingly to ensure receipt.

  • What should I do if I have not received notification of a filing?

    The CM/ECF system generates a Notice of Electronic Filing -- an email message containing a hyperlink to the document filed -- whenever a document is filed with the court. Notices are sent from the address ganddb_efile_notice@gand.uscourts.govIf you believe that you were not noticied for a docket etnry, first check the spam folder in your email application to verify the notice was not labeled as spam.  Users are urged to update their spam software accordingly to ensure receipt.  If you have verified the notice is not in your spam folder or accidentally deleted and moved to your trash folder, you may contact the Systems Help Desk at (404) 215-1650 for further assistance.

  • I received my electronic notice but there are no hyperlinks in the email to access the case information. What is wrong?

    Every notice contains a case number and that case number should be a hyperlink, If the case number is not a hyperlink, it may be that your security settings in your email are stripping out the hyperlinks. 

    If the case number in your notice is a hyperlink and there is a document number that is not a hyperlink, there is not a PDF document for this entry.  This may happen for some entries where the judge wanted the entry to have a number but there is not a PDF file associated with the entry.  An Oral Order would be an example of this type of entry.

  • When I click on the document number hyperlink in my notice, I am presented with a login screen. Why is this happening?

    If, after single-clicking on the document number hyperlink, you recieve a login screen, either your free look is no longer available or you are attempting to view a restricted document.

    The free look hyperlink is good for 30 days and only for one view.  We encourage you to save a copy of each PDF file as you view them for the first time.  After the free look has expired, you will be required to use a PACER login to view the document.

    If you have single-clicked on a document number hyperlink for a notice that was sent in the past 30 days and you are sure you have never attempted to view that document before, the document could have an access restriction.  Documents in Social Security Appeal cases and Immigration are restricted to only case participants.  If you are attempting to view a document from one of these case types, you must enter your ECF filing login and password.  This will allow the sytem to ensure you are a case participant and display the PDF document.

    Certain types of docket entries are restricted to court-users only.  Due to the sensitive nature of the data contained in the document, we do not make it available online.  An Application for Admission Pro Hac Vice is one such document.  We will send you a notice that it has been filed, but we do not allow viewing of the application since it contains sensitive information.

    Lastly, all documents filed prior to 07/15/2004 are restricted to court-users only.   These documents have not been redacted as they were filed prior to the ECF filing system, so they are not accessible outside of the courthouse.

  • When I attempt to view a document, I receive a mesage that I do not have access to the document. What does this mean?

    Not all documents are viewable by the general public.  Some documents are restricted to court-users only due to the sensitive nature of the data contained.  One such example is an Application for admission Pro Hac Vice.  We notice all parties in the case that the application has been filed, but only court users will be able to view the document since it contains sensitive information regarding the applicant. 

    Other documents may be restricted to case participants.  All documents in a Social Security Appeal case, Immigration cases, and various other individual documents are restricted to case participants.  When a case participant receives notice that a document has been filed and that document has case participant viewing restriction, the user will be prompted to login when they click on the document number hypterlink.  In order for ECF to verify the viewer is a case participant, the user must enter their ECF filing login and password to gain access.  Entering a PACER login and password will deny access to the document.