Frequently Asked Questions
 
General
 
Access
 Pay.gov
Technical
 
General

What is CM/ECF?

In January 1996, the Administrative Office of the U.S. Courts began development of the Case Management/Electronic Case Filing (CM/ECF) system. CM/ECF is a comprehensive case management system that will allow courts to maintain electronic case files and offer electronic filing over the Internet. Courts can make all case information immediately available electronically through the Internet. Eventually, CM/ECF will replace the current case management systems used by the federal courts across the country.

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Why Electronic Case Files?

Judges,court staff, and the public now have the capability to access electronic docket information, case management data and legal research materials. As most documents are now initially created first in electronic form, the federal courts can further reduce the reliance on paper records by establishing electronic case file systems. These systems should enhance the accuracy, management and security of records, reduce delays in the flow of information and achieve cost savings for the judiciary, the bar and litigants.

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What are the benefits and features of using CM/ECF?

There are a number of significant benefits and features:

Courts can allow registered attorneys to file documents 24 hours a day, 7 days a week. Reduction of paper, photocopy, postage and courier costs. Full case information is available immediately to attorneys, parties, and the general public through the Internet. This includes the ability to view the full text of all filed documents. Attorneys on the system will receive email notices electronically in CM/ECF cases. This greatly speeds delivery and eliminates the costs to both the court and attorneys of handling and mailing paper notices. Multiple parties can view the same case files simultaneously. Since CM/ECF uses Internet standard software, the out-of-pocket cost of participation for attorneys is typically very low.


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Click here to view CM/ECF Attorney User's Manual

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Which courts provide a CM/ECF system?

CM/ECF is available in many district and bankruptcy courts, although some of the district courts provide only civil case information at this time. Currently, a version of CM/ECF is not available for appellate cases. For a complete list of the CM/ECF courts visit: http://pacer.psc.uscourts.gov/announcements/general/ecfnews.html

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What is the cost for using CM/ECF?

There is no additional fee associated with the filing aspect of the CM/ECF system.

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Who developed CM/ECF?

All software for the project has been developed by the Administrative Office of the United States Courts.

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How do I get Help?

For help using CM/ECF visit this the PACER Service Center web site at http://pacer.psc.uscourts.gov, send email to the PACER Service Center at pacer@psc.uscourts.gov or call (800) 676-6856 between 8 a.m. and 5 p.m. Central Time.

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How are electronic documents served?

The CM/ECF system generates a Notice of Electronic Filing -- an email message containing a hyperlink to the document filed -- whenever a document is filed with the court. The Northern District of Georgia will determine if this e-mail message will suffice as a notice of service in the promulgation of CM/ECF related policies and procedures.

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What constitutes a page in CM/ECF for billing purposes?

Billable pages are calculated in two ways in CM/ECF. A formula is used to determine the number of pages for an HTML formatted report. Any information extracted from the CM/ECF database, such as the data used to create a docket sheet, is billed using a formula based on the number of bytes extracted. For a PDF document, the actual number of pages in are counted to determine the number of billable pages.

For report data retrieved from the CM/ECF system that is printed, the print job will not always match the number of pages billed. The number of pages printed is dependent on individual printer and browser settings. All users are charged equally for the same information regardless of the browser settings or printer configurations. A transaction receipt and the Review Billing History option are provided in each court site for reviewing charges. Also, Review Transaction History is available on this site in Account Information for reviewing transactions from all courts. The transactions are updated on the PACER Web Site by the middle of each month.

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How do I get my free copy of newly filed documents?

Attorneys of record and parties in a case (including pro se litigants) receive one free electronic copy of all documents filed electronically if receipt is required by law or directed by the filer. Attorneys and parties will receive an email message containing a hyperlink to the document filed. Use the hyperlink to view the document. The hyperlink will expire after the earlier of these two events: the first use or 30 days. Any time that same hyperlink is accessed after it has expired, the user will be asked for a PACER login and will be charged to view the document. All users should be advised to print or save the document during the initial viewing period in order to avoid future charges.

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How do I start receiving email notices from CM/ECF?

Log into the CM/ECF system with your court-issued filing login. Your PACER login will not have sufficient privileges to access this information. Click on ‘Utilities.' Click on ‘Maintain Your Account.' On the screen titled Maintain User Account, click on ‘Email Information' at the bottom of the page. Enter your email address in the box for ‘Primary e-mail address'. You can send additional notices to other email addresses by checking the box ‘to these additional addresses' and listing other email addresses in the box to the right. You can receive notices in other cases by checking the box ‘Send notices in these additional cases' and listing the case numbers in the box to the right. You can choose to receive an individual notice for each filing or a summary notice with all the filings each day. Either the individual or the summary notice will contain hyperlinks back to the documents. You can choose to receive the email notices in HTML or text format. You should choose the format based on the type of email program you use on your end. After completing the information requested on the screen, click on "Return to Account Screen." Click on ‘Submit.' Then, click on ‘Submit' again. You should receive a confirmation message on the screen that your email preferences were successfully updated. Make sure you keep your email address current, so you don't miss notices.

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The electronic notice I received has a link to the docket sheet. Am I charged to view the docket sheet?

The fee is applied for accessing a docket sheet and any documents accessed from the link on the docket sheet.

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Access

Can the general public view CM/ECF cases and the documents in those cases?

Yes, the public can access case data in CM/ECF unless it has been sealed by the court. The public access component of CM/ECF will require a user to enter a PACER login and password. Because the PACER login and CM/ECF filing login will be different, a filing attorney will need both. Established PACER users will automatically have access to these sites; a new account does not need to be created. For those currently not registered with PACER, a PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html

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Can any member of the public use CM/ECF to file documents with the court?

No. Access to the filing portion of CM/ECF is available to authorized attorneys only. Authorization and training is provided by the practicing CM/ECF court.

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How does an attorney become an authorized CM/ECF user?

In order for an attorney to be authorized to file documents electronically and to receive e-mail notices of documents that are filed, he/she must be admitted to practice and be registered to file electronically within the specific court providing the CM/ECF system. Each court will have its own requirements and procedures for registering. Upon registration with the court, attorneys will be provided with an identification name and password that will allow access for the filing aspect of the system. Attorneys will also need to register with the PACER Service Center to obtain a login and password for the querying component of the system. Visit http://pacer.psc.uscourts.gov/announcements/general/ecfnews.html for a complete list of the courts that offer CM/ECF and to learn more about their systems, including filing requirements and procedures, manuals, and other pertinent information.

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What are the rules and procedures regarding filing electronically?

The Northern District of Georgia will announce its own requirements for filing electronically prior to the initiation of CM/ECF.

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What type of training will be available?

Contact us at www.gand.uscourts.gov to see what training sessions may be offered. This court offers a CM/ECF on-line tutorial, training database and FAQs. Participants should use the training database to practice filing before filing a document in the "live" database.

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My firm already has a PACER login and password. Do I need to establish a separate PACER account, or can I use the firm account?

The firm PACER account can be used for the query component of CM/ECF. However, if you would like to keep the billing separate from the firm's, you will need to establish a new PACER account. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html

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I am changing firms. Do I need to establish a new e-filing login and password?

You do not need to register for CM/ECF more than once. Even if you change firms, your login remains valid. However, you must update your address and e-mail information in the "Utilities" option of the CM/ECF. It will also be necessary to establish a new PACER login and password. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html

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How do I change my address with the Court?

In CM/ECF, click on "Utilities", "Maintain Your CM/ECF account." You can change your address, phone, email preferences, login and password on these screens. Local rules at each court may require that you continue to send a paper notice of any address changes as well. Change the billing address for PACER in the Account Information section of this web site.

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How do I change my CM/ECF password?

Once logged in, go to "Utilities" on the dark blue tool bar.
Click on "Maintain Your Account" in the "Your Account" section.
Click on the "More User Information" button at the bottom of the screen.
Highlight the row of asterisks in the password box and type your new password in their place.
Click on "Return to Account screen" at the bottom of the page.
Click on "Submit" at the bottom of the page.
Change your PACER password in the Account Information section of this web site.

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Why do I get a second login screen after I've already logged into ECF?

This login prompt is requesting your PACER login and password, which is required whenever you request a report or document from a case. In order to bypass this login prompt in the future, click the box that says ‘make this my default login' after entering the PACER login and password. Your CM/ECF login and password will still need to be entered each time the ECF site is visited.

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Why am I getting an invalid login message?

Look for a few of these common problems:

Both the login and password should be entered in lower case letters.
Make sure the proper login and password are being used for the proper database. (PACER login for querying; CM/ECF login for filing)
Verify that the recommended browser is being used – Netscape Navigator version 4.6 or 4.7, IE 5.5, or any other compatiable browser. The CM/ECF technical staff is currently testing Netscape version 7.02 and Internet Explorer version 6.0 to certify its compatibility with the Bankruptcy and District CM/ECF systems. However, users are currently accessing the system using Netscape version 7.02 and Internet Explorer version 6.0 with positive results. In either case, the browser must be JavaScript-enabled.
Check the location of the web site in the location window of Netscape. The training database is located at: https://ecf-train.COURT.uscourts.gov while the live database is at: https://ecf.COURT.uscourts.gov (without the train) where COURT is the code for the particular court.
Netscape needs to be set to accept all cookies.

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Why do I get an invalid login message once I have already logged into the court and I am retrieving a docket or document?

Verify that the recommended browser is being used (Netscape Navigator version 4.6 or 4.7, and IE 5.5 were the only browsers tested). Make sure to set you PC to accept all cookies. If the problem persists, delete your existing cookie files. Cookies are stored within the Program Files of your computer. Once in Program Files, go into the browser folder. Within one of the folders will be a cookie file. To delete the cookie file, right click on the icon and select delete.

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Why can I get a docket sheet, but not any of the documents provided?

This may occur if you are using an incompatiable browser. Check your browser setting. Another problem may be that you do not need Acrobat software (ie Adobe Reader) to view a docket sheet, but you do need it to view documents. You might have Acrobat PDF on your machine but have not connected it to browser. The solution for Netscape--open Netscape: Options, General Preferences, and in the dialog box add application/pdf; extension pdf and indicate the path to the Acrobat.exe file.

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What should we do when an attorney leaves the firm?

When an attorney leaves a firm, both the attorney and the firm need to consider the implications to the CM/ECF noticing system. If cases will move with the attorney, all the attorney needs to do is to change his/her e-mail notification set up and submit a change of address to the Clerk's Office. If cases will remain with the firm, the firm will need to ensure that the Court docket accurately reflects the proper attorney of record and that the new attorney of record is properly set up to receive e-mail notification. Law firms may also wish to consider the best method of handling e-mail addressed to the firm for the departed attorney. Summarily removing the attorney from the firm's e-mail system with no further action, may result in notifications being missed. Firms may wish to consider whether their own e-mail systems should forward such e-mails to the attorney at his/her new address, or to another attorney within the firm.

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Can I have the same filing login for all courts I practice in?

Since each court assigns the filing login for filing privileges in the CM/ECF system, it is not possible to obtain a universal filing login.

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How do I change my default PACER login?

Once you are logged in as a CM/ECF filer, click on ‘Utilities.' In Utilities, click on ‘Change Your PACER Login.' Enter a new PACER login and password. You can change the default PACER login by checking the box ‘Make this my default PACER login.' Once you associate a PACER login and a filer login, there is no way to un-associate the two without making another PACER login the default.

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I am currently receiving electronic notification of filings in CM/ECF. How do I stop electronic noticing and receive my notices in paper?

As provided in the administrative rules governing CM/ECF, registration for a CM/ECF login and password constitute an agreement to receive electronic notices. Consequently, to cease receiving electronic notices, you must de-register from CM/ECF.

To de-register, you must send a written request for termination of your CM/ECF account to the Administration Office. Please include your login to ensure positive identification within CM/ECF. For security reasons, please DO NOT include your password. Upon receipt of your written request, your account will be terminated and electronic notification of filings will halt.

Please note that removing your email address from your CM/ECF profile will prevent you from receiving electronic notices, but will NOT result in your receiving paper notices. Only a written request for an account termination of your CM/ECF account will return you to paper noticing.

Termination of your account will also prevent you from e-filing. Also, please note that
e-filing will be mandatory for all but pro se filers beginning July 15, 2005 and notices to all but pro se filers will be made electronically.

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Technical

What is a PDF document?

Documents in Portable Document File (PDF) format do not require a copy of the word processing program used to create them in order to be viewed. They can be viewed by anyone with a free Acrobat Reader, a product of Adobe Systems, Inc. In addition to its cross platform advantage, a PDF document matches very closely the format of the original document in which the PDF document was created. All of the pleadings in the CM/ECF system are stored in PDF format. To view PDF files, you must have a copy of Acrobat Reader software, which you may download free from the Adobe Systems Internet website http://www.adobe.com/products/acrobat/readstep.html You will view PDF documents the way they were created, and you may save and print them in that format.

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What is Adobe Acrobat?

Adobe Acrobat is a commercial software product from Adobe that allows you to save documents in PDF (portable document format). All documents filed in CM/ECF must be in PDF format. The most recent version, 5.0, is available for approximately $220-250. There may be volume discounts for multiple orders.

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How do I make a PDF document with Adobe Acrobat?

A. When creating a new document to be filed, before writing the document, first change the print driver from the default printer (e.g., HP5Si) to "Acrobat PDFWriter" by selecting "File"/"Print" and then selecting "Acrobat PDFWriter" as the current printer.

B. Write your document and when finished, select "File"/"Print". Ensure that "Acrobat PDFWriter" is selected as the printer and then name your file (and place it in the proper directory) and click OK. The file will be created with a .pdf extension. In doing this, you are not actually printing your document to a printer; instead you are saving it to a file. To print a physical copy of the document, open the newly-created .pdf file and print to your local printer. Always print from this PDF file, rather than the word-processed file that created it to ensure that the paper and electronic versions are consistent. Alternatively, you can set the printer to "Acrobat PDFWriter" after the document has been created to save it to a PDF file, but there is a possibility of introducing a formatting discrepancy, if, for instance, a page break is not the same in the PDF file as it was in the word-processed file. Adobe Acrobat 5.0 was tested for its ability to maintain font integrity through conversions to PDF of documents created in WordPerfect version 8 and Microsoft Word 97. All of the 32 fonts tested were done with a 12 point size. The results show that while characteristics of some fonts were lost in the conversion (e.g., they appeared smaller), every font conversion produced legible results and none produced a problem with either character spacing or character overlap (superimposition).

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Why do I have missing pages when I convert my documents to PDF?

If WordPerfect 5.1 or 7.0 is used to write the document, and the document is more than three pages, Adobe Acrobat will not convert all pages to the PDF format. As a result, the converted document will have missing pages. Use Adobe Exchange to ensure the integrity of the converted PDF document.

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I tried to scan my document into PDF but a lot of errors appeared.

You are probably trying to scan the document using optical character recognition (OCR)--don't do this. PDF can handle both text and scanned documents. It can also take scanned documents and perform OCR on them, turning the image back into editable text. However, this process has many problems and should not be done before e-filing them. It is permissible to perform OCR on PDF documents after they are in the e-filing system, since any OCR errors will not be placed in the official documents at the court.

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How do you start the Adobe Acrobat Reader program in order to view a PDF document on a website?

Adobe Acrobat Reader is a plugin that Netscape will automatically launch when you try to access a document stored in PDF format. If you do not have the Adobe Reader, your computer will show you a set of applications from which to choose a program that will read the file. None of them will work, which is why you must download the Adobe Reader from Adobe Systems' website. To download a free copy of Acrobat Reader, click on http://www.adobe.com/products/acrobat/readstep.html .

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Is it possible to have the Adobe Acrobat Reader open in a separate window, one not a part of Netscape Navigator, or, alternatively, if the Adobe Reader opens on my PC as a separate Window, is it possible to make it open within the browser?

The answer to both question is "yes." In Adobe Acrobat or the Adobe Reader, click on "File", then "Preferences", then "General". In the Options section at the bottom of the window labeled "General Preferences," check the box (by clicking on it if it is blank) beside "Web Browser Integration" to make a PDF document open within the browser. Uncheck that box (by clicking on it if it is checked) to cause Acrobat or the Adobe Reader to open in a separate window. In most instances, a user will prefer the Adobe program to open in its own window. This allows access to the Adobe banner menu across the top of the screen and many more lines of the document will be displayed than if the document were displayed in the browser. Alternatively, one can make Acrobat or the Reader display PDF files in a separate window by moving a plug-in file called Nppdf32.dll from the Netscape\Navigator\Programs\Plugins directory or the Netscape\Communicator\Program\Plugins directory to the Acrobat\Reader\Browser or Acrobat\Exchange\Browser directory. To cause the Reader to open in Netscape, put a copy of Nppdf32.dll in both plug-in directories. Exit the browser and recall it for the change to take effect.

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Is the optimum way of viewing PDF files within Netscape Navigator or in a separate window?

This is more of a matter of personal preference. Some of the functionality of the Reader is lost when the PDF document is opened in a browser window. For example, in the browser window, you do not have the Adobe Reader menu line and cannot use control + various keys to operate the Reader software. Additionally, direct connection to Adobe's online help is not available when the Reader opens within the browser. Nonetheless, most of the functions accessible either using the menu or shortcuts when the Reader opens in its own window can be accessed using the various button icons that remain available when the Reader is opened within the browser. To save a PDF file opened in the browser window, click on the browser file menu at the top of the screen and then on "Save Frame As."

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When I print an image from CM/ECF, the right edge gets cut off.

After you click the print icon, click the ‘shrink to fit' box on the printer setup screen. Once the setting has been changed, it should remain this way for all PDF documents.

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How do I copy a PDF text file to my word processor?

If a PDF document contains text, as opposed to an image, you can select text and do a normal copy and paste. Using the Acrobat Reader, one can select no more than a page at a time. To copy a large text file in PDF format, it may be easier to use Adobe Acrobat to save the PDF document to a file. (If the Adobe Reader is embedded in Netscape so that it opens up within Netscape instead of a separate window, use the Save Frame option under File. You may also save a PDF document by right-clicking on the link to that document and then clicking on "Save Link As."). After noting or choosing the directory in which you save the PDF file, open the document in Acrobat. Under "Edit", there is a menu pick called "Copy To Clipboard". Once the document is copied to the Windows Clipboard, open your word processing program and paste the document in a new document. You can select, copy and paste text in Acrobat, but you must first select the text tool (look for the T on the toolbar) instead of the hand. Then select the text, and either right-click and choose copy, or use the Acrobat copy icon (to the left of the Text tool on the Acrobat toolbar.

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Can I use Adobe Acrobat 5.0?

Adobe Corporation recently released a new version (Version 5) of its Acrobat Portable Document Format (PDF) conversion software. The Administrative Office(AO) of the United States Courts' CM/ECF Development Team extensively tested and evaluated the capabilities and compatibility of the newest version with the CM/ECF service. These test results indicate that court personnel and lawyers can use Version 5 PDF documents without any adverse effects to CM/ECF. For those attempting to review and store PDF documents, Versions 3.x, 4.x and 5 are both downward and upward compatible – i.e., a PDF document created with Version 5 can be reviewed with a Version 4.x reader and a Version 4.x document can be reviewed with a Version 5 reader. There are a few precautions that should be taken when installing and using Version 5 with CM/ECF. Adobe Acrobat Version 5 offers two packages ("drivers"), Acrobat 5 Distiller and Acrobat 5 Writer, for converting documents into PDF. While Adobe's standard installation procedures automatically install the Distiller package, the AO strongly recommends that all CM/ECF users "Custom" install and normally use the Adobe Writer 5 driver software. The PDF Writer version converts files into PDF significantly faster and produces significantly smaller PDF files than the Adobe Distiller version.

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If using Adobe 5

There needs to be a change in his Adobe Setup.If the user is using Adobe Acrobat 5, have them go to
Edit - Preferences - General - Options . On the right will be several check boxes. Insure that the first box, Display PDF in browser, is UNchecked. Also, the third box, Allow FastWeb view, should be UNchecked.

If the user is using Adobe Reader 5, have them go to Edit - Preferences - Options. On the right will be several check boxes. Insure that the first box, Display PDF in browser, is UNchecked. Also, the third box, Allow FastWeb view, should be UNchecked.

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If using Adobe 6

If the user is using Adobe Acrobat 6, have them go to Edit - Preferences - Internet. On the right will be several check boxes. Insure that the first box, Display PDF in browser, is UNchecked. Also, the third box, Allow FastWeb view, should be UNchecked.

If the user is using Adobe Reader 6, have them go to Edit - Preferences - Internet - Options. On the right will be several check boxes. Insure that the first box, Display PDF in browser, is UNchecked. Also, the third box, Allow FastWeb view, should be UNchecked.

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If using Adobe version 4

You will be unable to view the document properly using version 4, please upgrade to Adobe version 5 or 6 by clicking on the link below.
www.adobe.com

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ERROR: Document contains code which may cause an external action....

Remote Approach has developed a PDF Tracking software program that performs document distribution management of PDF files. The software enables document distributors to add special tags to their PDF documents to determine if PDF cuments are being read, downloaded, forwarded as well as which documents are not viewed. Each time a document is viewed, the document distributor receives notification.

CM/ECF will not accept documents with PDF Tracking information embedded. Recreate the document with software that does not embed tracking information.
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What is the maximum file size that can be uploaded to CM/ECF?

Maximum file size is 5 megabytes.

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How do I pay on line using pay.gov?

Registered Users may now pay appeal fees electronically through CM/ECF. This may be done in two ways: 1) at the time of filing the Notice of Appeal in CM/ECF, and 2) after the Notice of Appeal has been filed in a separate transaction. 

If paying the fee concurrent with the filing of the Notice of Appeal, select the Appeal Document events Notice of Appeal, Notice of Cross Appeal, or Notice of Interlocutory Appeal, and proceed through the event. After attaching the Notice of Appeal, you will be prompted to answer the following question: “Do you want to pay your Appeal fees now via Credit Card(Y/N)”. If you answer “Y”, you will see a credit card processing screen. Note: After payment of the filing fee, you MUST continue with the docket transaction until its completion. Failure to continue will result in the credit card being charged with no record of your entry on the docket. If you do not wish to pay the appeal fee at the time the Notice of Appeal is filed, answer “N”, and complete the e-filing of your Notice of Appeal.

Payment of the appeal fee after filing of the Notice of Appeal may also be accomplished. Select the Appeal Document event Payment of Appeal Fees. This event will require you to select the appeal that corresponds to the fee being paid before generating the credit card processing screen. On completion of the event, you will receive a Notice of Electronic Filing indicating the fee payment and receipt number for your payment.

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How do I get a refund if I make a mistake?

There are only two instances which allow for refund of an appeal fee – duplicate payment, and payment in the incorrect case. If you are seeking an allowable refund, obtain and complete the form "Application for Refund of Fees Paid Electronically Through Pay.Gov". This application should be filed electronically through CM/ECF using the Other Document event "Application for Refund of Fees Paid Online". The Clerk’s action on your application will be indicated in a Notice of Electronic Filing. If approved, the fee will be refunded to your credit card. If denied, you may motion the Court for further action.

See Standing Order 07-03

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